1. Booking and deposit

A 40% booking deposit secures your date. Your date isn't held until we've confirmed availability and received the deposit. The deposit is non-refundable, because once your date is held we turn away other bookings for it.

2. Balance

The remaining balance is due 14 days before your wedding. If it isn't paid by then, we may cancel coverage and keep the deposit. We deliver your finished film once your balance and any agreed extras have been paid in full.

3. Cancellation

Please cancel in writing. If you cancel:

• more than [90] days before your wedding, we keep the deposit
• between [30 and 90] days before, [50%] of the total package price is due
• less than [30] days before, [100%] of the total package price is due

4. Changing your date

If your date changes, we'll do our best to move your booking, subject to availability. If we're free on your new date, your booking transfers. If we're not, it's treated as a cancellation under clause 3. Any change in price, travel or package caused by the new date will be quoted separately.

5. What's included

Your package is as described on our website and confirmed in your booking.

• The Wedding Day: two hours of guest interviews during your drinks reception. Your two hours run from the agreed start time, and we arrive beforehand to set up.
• The Afters: evening guest interviews, filmed away from the dancefloor. We agree the timing with you before the wedding.
• Social Cutdowns: 5 or 10 edited vertical clips of up to 60 seconds each, cut from your interviews.

Either film can be booked on its own or together.

6. Your running order

We plan around the running order you give us. Please send it as early as you can and tell us about any changes. Weddings are live events, so if timings slip or the schedule changes, we'll adapt where we can. We can't guarantee we'll capture specific guests or moments if delays, weather or venue restrictions get in the way. Extra time can be added if we're available, at [€X] per hour.

7. Your presenter

You choose Craig or Aimee when you book, and we'll confirm your choice subject to availability on your date. If your presenter can't make it for a reason outside our control, we'll offer a suitable replacement.

8. Guest participation

Your film depends on your guests being willing to take part. We'll work hard to talk to as wide a range of people as we can, but we can't guarantee that every guest will be interviewed or appear in your film. Any guest can say no, and we'll always respect that. Interviews are unscripted. We guide the conversation with questions, but we can't control what guests say.

9. Editing and creative control

Your film is edited in our own style: selected interview moments, laughter, stories, music, titles, sound and colour. We choose which moments go in, and not every interview will make the final cut. We won't include anything we think is cruel, humiliating or damaging.

10. Film length

Your film is usually around 60 minutes. Length depends on how many guests take part and the quality of their answers, so it's an estimate rather than a guarantee.

11. Revisions

One round of reasonable changes is included, such as removing a clip, adjusting music levels, correcting names or titles, small changes to the order, or removing something sensitive. Major re-editing, repeat rounds or changes outside the original brief are charged at [€X] per hour. Please send revision requests within 14 days of receiving your film. After that, the film is considered approved.

12. Delivery

We give you an estimated delivery date when you book. It's an estimate, and busy periods, illness, technical issues or delays on your side can affect it. We'll keep you updated.

13. Sound and filming conditions

We use professional camera and audio equipment, but weddings are live environments. Loud music, wind, crowds, venue acoustics and movement can all affect quality. We'll always work for clean, clear interviews, but we can't promise studio-quality sound.

14. Venue and other suppliers

Please make sure your venue allows us to film and let your other suppliers (photographer, videographer, planner, band, DJ) know we'll be there. We'll work around them respectfully and discreetly. We're not responsible for footage missed because of venue rules, access issues or restrictions set by other suppliers.

15. Travel and accommodation

Weddings within [50 km] of Dublin have no travel charge. Beyond that, travel is charged at [€X] per additional km, and tolls and parking may be added. Where the journey, the finish time or an early start makes same-day travel unreasonable, we'll quote accommodation separately and agree it with you before booking.

16. Destination weddings

Weddings abroad, multi-day weddings and bespoke events are quoted individually, based on travel, accommodation, crew and logistics. We agree the quote in writing before any booking is confirmed.

17. Raw footage

Raw footage isn't included. We deliver your edited film and any Cutdowns you've booked.

18. Music

We use licensed or copyright-safe music chosen to suit the film. Specific song requests aren't always possible because of licensing and platform rules.

19. Social Cutdowns

Cutdowns are cut from the strongest interview moments, and we can't guarantee that specific guests or jokes will appear in them. Social platforms may compress, crop or restrict uploaded content, which is outside our control.

20. Storage and backup

We back up your footage carefully while we edit. Once your film is delivered, you're responsible for downloading and storing it safely, ideally in more than one place. We may delete project files and footage [90] days after delivery.

21. Our use of your footage

Your price includes permission for us to use selected clips, stills and audio from your wedding on our website, social media, advertising and in sales conversations. We'll always share footage tastefully, and we won't post anything we think would embarrass you or your guests. If you'd like your wedding kept private, choose our Private Use Only option, charged at [30%] of your package price and agreed in writing before booking. We'll still store, edit and back up your footage as needed to deliver your film.

22. Guests, children and sensitive content

Guests are told they're being filmed, and may decline. Please tell us in writing before the wedding about anyone who must not be filmed or shared publicly, including children or vulnerable guests. We'll take extra care with children, and we won't publish sensitive footage where we've been told not to. We may leave out or remove content we believe is offensive, defamatory, humiliating, unsafe or likely to cause distress.

23. Your data

We collect and store your details, and film and record your guests, in line with Irish data protection law and the GDPR. We use that information only to deliver your film and to run our business, and we keep it only as long as we need it. Our Privacy Policy explains how, and how you can contact us about your data.

24. Illness, emergencies and equipment

If a team member can't attend because of illness, an emergency or other circumstances beyond our control, we'll do our best to provide a suitable replacement or adjust coverage. If we can't provide the service at all, we'll refund what you've paid for the affected service. We use professional equipment and take sensible precautions, but cameras, cards and drives can occasionally fail. If that happens, we'll do everything we can to keep filming and recover footage.

25. Events outside our control

Neither side is responsible for delay or failure caused by circumstances beyond reasonable control, such as severe weather, travel disruption, venue closure, fire, flood, illness, power failure, public emergencies or government restrictions. Where we can, we'll work with you to find a fair and practical solution.

26. Limits on our liability

Our total liability for any claim relating to your booking is limited to the amount you've paid for the affected service. We're not liable for indirect loss, loss of opportunity, or the performance of anything shared on social media. Nothing in these terms limits any rights you have under Irish consumer law that cannot be excluded.

27. Your responsibilities

You agree to:

• give us accurate wedding details and timings
• tell us about changes to your schedule or venue restrictions
• make sure the venue allows filming
• let us know about anyone who must not be filmed or shared
• pay your deposit, balance and any extras on time
• download and safely store your finished film

28. Complaints

If something isn't right, tell us in writing within 14 days of delivery. We'll respond promptly and do our best to put it right.

29. Governing law

These terms are governed by the laws of Ireland, and the Irish courts have jurisdiction over any dispute.